Submit Case

Software Products Case 

This Create Case area allows you to initiate a Case with Cadence for the Software products. Follow these steps to create a new Case:

Product: Choose the most appropriate Cadence product from the list. Only products to which you are entitled to support will be displayed.

Subject: Enter a brief summary of your issue. This will become the description you see when you view the Case on the View Requests page. While you typing the brief summary we start showing the suggested artifacts which may help you in solving the problem without reaching support engineer (applicable to Software Products cases only). Please have a look at those and if the problem is not solved then continue creating the case.

Product Feature: Choose the most appropriate product feature from the list.

Product Version: Choose the most appropriate product version from the list.

Severity: Choose the most appropriate severity of your problem.

Stated Problem: Enter a full description of your problem. Detailed description along with error messages, log files, snapshots etc helps us solve your problem quickly.

Attach Files: Optionally provide Cadence with test cases or other files to help illustrate the issue.

People to notify on Case communicartion: If you wish to notify others when your Case is created in our systems, and on further communications with the application engineer, enter their email addresses here separated by comma or semicolon. Note that you are always notified automatically when you create a Case, so you do not need to enter your own email in the field.

Notes: Optionally use this field for your own purposes. Your company may request that you use this field for some specific purpose. Otherwise, you may enter any short note you wish in the space, or leave it blank. Each Case has only a single Notes field. You will be able to view and edit this field when you view the details of this Case.

Submit Case: When you have completed the form, press the Submit Case button to send the Case to Cadence Customer Support. You will receive a page with the Case number / details as confirmation.

Hardware System Verification Case 

This Create Case area allows you to initiate a Case with Cadence for the Hardware System Verification products. Follow these steps to create a new Case:

Product: Choose the most appropriate Cadence product from the list. Only products to which you are entitled to support will be displayed.

Product Feature: Choose the most appropriate product feature from the list.

Product Version: Choose the most appropriate product version from the list.

Severity: Choose the most appropriate severity of your problem.

Subject: Enter a brief summary of your issue. This will become the description you see when you view the Case on the View Requests page.

Stated Problem: Enter a full description of your problem. Detailed description along with error messages, log files, snapshots etc helps us solve your problem quickly.

Attach Files: Optionally provide Cadence with test cases or other files to help illustrate the issue.

People to notify on Case communicartion: If you wish to notify others when your Case is created in our systems, and on further communications with the application engineer, enter their email addresses here separated by comma or semicolon. Note that you are always notified automatically when you create a Case, so you do not need to enter your own email in the field.

Notes: Optionally use this field for your own purposes. Your company may request that you use this field for some specific purpose. Otherwise, you may enter any short note you wish in the space, or leave it blank. Each Case has only a single Notes field. You will be able to view and edit this field when you view the details of this Case.

Submit Case: When you have completed the form, press the Submit Case button to send the Case to Cadence Customer Support. You will receive a page with the Case number / details as confirmation.

Design IP Case 

This Create Case area allows you to initiate a Case with Cadence for Design IP products. Follow these steps to create a new Case:

Product: Choose the most appropriate Cadence product from the list. Only products to which you are entitled to support will be displayed.

Product Feature: Choose the most appropriate product feature from the list.

Severity: Choose the most appropriate severity of your problem.

Enterprise/Project Name: Choose the most appropriate Enterprise/Project from the list.

Tarball Name: Choose the most appropriate tarball from the list.

Subject: Enter a brief summary of your issue. This will become the description you see when you view the Case on the View Requests page.

Stated Problem: Enter a full description of your problem. Detailed description along with error messages, log files, snapshots etc helps us solve your problem quickly.

Attach Files: Optionally provide Cadence with test cases or other files to help illustrate the issue.

People to notify on Case communicartion: If you wish to notify others when your Case is created in our systems, and on further communications with the application engineer, enter their email addresses here separated by comma or semicolon. Note that you are always notified automatically when you create a Case, so you do not need to enter your own email in the field.

Notes: Optionally use this field for your own purposes. Your company may request that you use this field for some specific purpose. Otherwise, you may enter any short note you wish in the space, or leave it blank. Each Case has only a single Notes field. You will be able to view and edit this field when you view the details of this Case.

Submit Case: When you have completed the form, press the Submit Case button to send the Case to Cadence Customer Support. You will receive a page with the Case number / details as confirmation.

Verification IP Case 

This Create Case area allows you to initiate a Case with Cadence for Verification IP products. Follow these steps to create a new Case:

Product: Choose the most appropriate Cadence product from the list. Only products to which you are entitled to support will be displayed.

Product Feature: Choose the most appropriate product feature from the list.

Severity: Choose the most appropriate severity of your problem.

Subject: Enter a brief summary of your issue. This will become the description you see when you view the Case on the View Requests page.

Stated Problem: Enter a full description of your problem. Detailed description along with error messages, log files, snapshots etc helps us solve your problem quickly.

Attach Files: Optionally provide Cadence with test cases or other files to help illustrate the issue.

People to notify on Case communicartion: If you wish to notify others when your Case is created in our systems, and on further communications with the application engineer, enter their email addresses here separated by comma or semicolon. Note that you are always notified automatically when you create a Case, so you do not need to enter your own email in the field.

Notes: Optionally use this field for your own purposes. Your company may request that you use this field for some specific purpose. Otherwise, you may enter any short note you wish in the space, or leave it blank. Each Case has only a single Notes field. You will be able to view and edit this field when you view the details of this Case.

Submit Case: When you have completed the form, press the Submit Case button to send the Case to Cadence Customer Support. You will receive a page with the Case number / details as confirmation.

Tensilica IP Case 

This Create Case area allows you to initiate a Case with Cadence for Tensilica IP products. Follow these steps to create a new Case:

Category: Choose the most appropriate Category from the list.

Sub Category: Choose the most appropriate Sub Category from the list.

Severity: Choose the most appropriate severity of your problem.

Software Version: Choose the most appropriate Software Version from the list.

Hardware Version: Choose the most appropriate Hardware Version from the list.

Xplorer Version: Choose the most appropriate Xplorer Version from the list.

Project: Choose the most appropriate Project from the list.

Subject: Enter a brief summary of your issue. This will become the description you see when you view the Case on the View Requests page.

Stated Problem: Enter a full description of your problem. Detailed description along with error messages, log files, snapshots etc helps us solve your problem quickly.

Attach Files: Optionally provide Cadence with test cases or other files to help illustrate the issue.

People to notify on Case communicartion: If you wish to notify others when your Case is created in our systems, and on further communications with the application engineer, enter their email addresses here separated by comma or semicolon. Note that you are always notified automatically when you create a Case, so you do not need to enter your own email in the field.

Submit Case: When you have completed the form, press the Submit Case button to send the Case to Cadence Customer Support. You will receive a page with the Case number / details as confirmation.