Registration
The Registration process for a Cadence account is a multi-step process:
- Email, Language, and Terms of Use
- Host ID or Reference Key
- Email Validation
- Security Information
- Personal Details
You may encounter certain errors during registration.
If you are unable to register successfully and need help, please
Contact Customer Support.
Email, Language, and Terms of Use
Follow these steps:
- Enter your email address. We strongly recommend that you enter a corporate or
institutional email address. Some functionality may be unavailable to you if you utilize an
email address from an Internet Service Provider (ISP).
- Select your preferred language. This selection controls the language of items on the user
interface as well as content that is displayed. Note that only selected pages and content are
translated into other languages. So, even if you choose a language other than English, you may
still see English pages as you traverse the site. If your preferred language does not appear
on the list, choose English. Some screens will allow you to enter text in other languages even
if your preferred language is listed as English.
- Read the Terms of Use and accept them by selecting the checkbox. You cannot proceed through
the remaining steps of the registration process until you have accepted our Terms of Use.
Already Registered with Cadence?
If you enter an email address that is already registered for a Cadence account, you will be instructed
to login using this email address and your password. Once you have
successfully completed login, you will be prompted for whatever additional information is needed to
register with this application.
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Host ID or Reference Key
Some users will be prompted to enter their License Server Host ID or Reference Key in order to
continue with registration. This may be necessary to associate support entitlement to you and your
company. If you are not prompted for this information, simply continue with the next
step.
Host ID
A license server Host ID is a unique alpha-numeric character string that identifies the license server
hosting Cadence products and is in most cases the system's MAC or Ethernet address. The Host ID may
also be the Dongle ID if a local Windows environment is being used in conjunction with the dongle
hardware.
Each license server has its own license file based on its Host ID unless the license file is for
fault-tolerant licensing. The Host ID in the license file must match the Host ID of the license
server. The license file in turn specifies the products that have been licensed and the product
license expiration date.
The Host ID binds Online Support use in several aspects. Since the Host ID is associated with the
Cadence products a customer has a license for, as long as the license file has not expired customers
are provided the ability to register for and use Online Support. The ability to use specific Online
Support features, particularly the submission of Service Requests, is based upon the products
associated with the license file. The Host ID with a valid license also provides additional access to
other resources such as Software Update.
Finding your Host ID
Getting the Host ID from the license (server) is dependant upon the ability to log into and access the
license service. If you know the name of the license server, have access to it, and if the Host ID is
in the form of a MAC address, run the command lmhostid on the license server or look at the
license file.
The Host ID can also be obtained through viewing the license file. Getting the license file is
dependent upon access to the license server. The license file can be obtained by looking at the
variables CDS_LIC_FILE or LM_LICENSE_FILE. The variable can be set in one of the
following ways.
- Use port@host, which is the service port of the license server.
- If port@host is not used and neither of the variables is set you must point directly to the
license file.
If you have a dongle, the Host ID should be written on the dongle. Alternatively, if a dongle is
installed for Window OS there should be an icon/program to launch lmtools. Once the lmtools
interface is displayed, click on the tab System Settings. The field labeled FLEXID will
show the Host ID. This will only be effective if the dongle drivers have been installed, and the
dongle is attached to the computer.
If you are an AWR user, you can visit AWR FAQ page for details on finding Host ID.
If you do not have access to the license server, contact your internal IT representative for
assistance. If other difficulties arise, contact Customer
Support.
Reference Key
A Reference Key is a unique alpha-numeric character string that is provided to users specifically for
access to the Cadence Online Support site. Customers of Cadence's Channel Partners most often use this
mechanism to access Online Support. You may have no more than one Reference Key associated with your
profile at one time.
LMS Key
A LMS Key is a unique alpha-numeric character string that is provided to users specifically for access to the Training Courses on Cadence Online Support site. LMS Key is generated for potential Cadence customers that is evaluating the Online Course(s). You may have no more than one LMS Key associated with your profile at one time.
Please note that you should have received an LMS Key from your local training contact prior to registering, if you need another key or have questions, refer to your Training Contact.
If other difficulties arise, contact Customer Support.
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Email Validation
An email will be sent to the email address you provided with a temporary, one-time-use password that
will be needed to complete the registration process. Once you receive this email, return to the Login
page and enter your email address and temporary password to proceed.
Email never received
It may take several minutes for the email with your temporary password to arrive. If you do not
receive the email within that time, check your Junk or Spam mailbox to ensure that it was not
inadvertently classified. If the message was improperly classified as spam, make sure to add its
email address to the list of valid addresses for future emails that will be sent from Cadence.
If you still cannot find the email with your temporary password, please
contact Customer Support for further assistance.
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Security Information
Once you have completed login with your one-time-use password, you will be required to
choose a new password for subsequent use. Ensure that you follow the password rules listed in
creating your password.
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Personal Details
The Personal Details page provides Cadence with key information about you in case we need to
contact you in the future. In some cases, some of the information on this page may be pre-filled
with information that we have collected from you in the past. Please verify and correct any
information as needed to ensure we have the most accurate profile data available for you. You
must complete all fields that are marked as required.
Screen Name
The optional Screen Name will be used if you have registered for the Cadence.com website and utilize
its Community features. Note that the Online Support site does not currently utilize Screen Name
information directly.
Company/Institution
In certain situations, your Company/Institution will be pre-filled and non-editable. Additionally,
you may see a link that will allow you to report a discrepancy between the Company name shown and
your actual company name. If this link appears and your Company information is incorrect, click
on the link and provide details that will help Cadence resolve this issue.
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