Create Case
The Create Case area allows you to initiate a Case with Cadence. Follow these steps to create a new Case:
- Product: Choose the most appropriate Cadence product from the list. Only products to which you are entitled to support will be displayed.
- Summary: Enter a brief summary of your issue. This will become the description you see when you view the Case on the View Requests page.
- Stated Problem: Enter a full description of your problem. When done, press the Continue button.
At this point, you may see a list of possible solutions to your problem. Please review the list and determine whether you still need to create a new Case. If not, press the Cancel button at the bottom of this page. Otherwise, continue with the process below.
- Product Feature: Choose the most appropriate feature from the list.
- Product Version: Choose the most appropriate version from the list.
- Severity: Choose the most appropriate severity of your problem.
- Attach Files: Optionally provide Cadence with test cases or other files to help illustrate the issue.
- People to notify upon Case creation: If you wish to notify others when your Case is created in our systems, enter their email addresses here separated by commas. Note that you are always notified automatically when you create a Case, so you do not need to enter your own email in the field.
- Notes: Optionally use this field for your own purposes. Your company may request that you use this field for some specific purpose. Otherwise, you may enter any short note you wish in the space, or leave it blank. Each Case has only a single Notes field. You will be able to view and edit this field when you view the details of this Case.
- Submit Case: When you have completed the form, press the Submit Case button to send the Case to Cadence Customer Support. You will receive a page with the Case number as confirmation.